Privacy Policy
1. Introduction Nova Crest RCM LLC is committed to protecting the privacy and security of the information entrusted to us. Nova Crest RCM provides Revenue Cycle Management (RCM), medical billing, and practice-management services to healthcare providers and organizations, including healthcare providers in the United States. This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit our website, contact us, request information about our services, or interact with our communications and messaging services. By using our website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect We may collect information that you voluntarily provide to us when you: • Submit an inquiry through our website • Request a consultation • Contact our team • Request information about our services • Communicate with us by phone, email, or text message • Establish or maintain a business relationship with us This information may include: • First and last name • Business or practice name • Professional title • Email address • Telephone or mobile phone number • Business address • Medical specialty or practice specialty • Information about your RCM or practice-management needs • Information contained in messages or other communications you send to us We may also automatically collect certain technical information when you use our website, including IP address, browser type, device information, operating system, pages visited, referring website, and date and time of access.
3. How We Use Information Nova Crest RCM may use information collected through our website and business communications to: • Respond to inquiries and requests • Provide information about our services • Schedule consultations and meetings • Communicate with prospective and existing clients • Provide RCM and practice-management services • Respond to customer-service requests • Send service-related communications • Send administrative notifications • Maintain and manage business relationships • Improve our website and services • Maintain business and operational records • Protect our website, systems, and users • Detect, prevent, and investigate fraud, abuse, or unauthorized activity • Comply with applicable legal and regulatory requirements • Establish, exercise, or defend legal rights
4. Healthcare Information and Protected Health Information Nova Crest RCM provides healthcare Revenue Cycle Management and practice-management services and may process Protected Health Information ("PHI") on behalf of healthcare clients. When Nova Crest RCM acts as a Business Associate under the Health Insurance Portability and Accountability Act ("HIPAA"), we handle PHI in accordance with applicable HIPAA requirements and applicable Business Associate Agreements ("BAAs"). PHI that may be processed in connection with our services can include information necessary to perform billing, claims processing, payment posting, accounts receivable management, eligibility verification, reporting, and other contracted RCM or practice-management activities. Nova Crest RCM generally processes PHI on behalf of its healthcare clients and according to the client's instructions, applicable agreements, and applicable law. If you are a patient of a healthcare provider that uses Nova Crest RCM, requests concerning your medical records, treatment, or healthcare information should generally be directed to your healthcare provider. Please do not submit sensitive patient information or PHI through general website contact forms unless specifically instructed by Nova Crest RCM through an approved secure process.
5. SMS/Text Messaging Nova Crest RCM may provide SMS/text messaging to individuals who voluntarily and expressly opt in to receive messages from us. Depending on the purpose of the communication, messages may include: • Responses to business inquiries • Consultation scheduling or reminders • Client communications • Service-related updates • Administrative notifications • Other communications related to an individual's business relationship with Nova Crest RCM Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP.
6. Mobile Information and SMS Consent Nova Crest RCM LLC does not sell, rent, or share mobile telephone numbers or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes. SMS opt-in information and mobile phone numbers will not be transferred to third parties for their own advertising or promotional campaigns. We may share information with service providers that assist us in operating our communications, telecommunications, SMS, technology, hosting, security, or related business systems, solely as necessary to provide or support those services. Your consent to receive SMS messages is not a condition of purchasing any goods or services from Nova Crest RCM LLC.
7. SMS Consent and Opt-Out Where SMS consent is collected through our website, SMS consent will be obtained through a separate and optional consent mechanism. The SMS consent checkbox will not be pre-selected. You may withdraw your SMS consent at any time by replying STOP. You may request assistance by replying HELP. Opting out of SMS messages will not affect your ability to contact Nova Crest RCM through other available communication methods.
8. Sharing of Information We may disclose information when reasonably necessary to operate our business, provide services, or comply with legal obligations. Information may be shared with: • Technology service providers • Hosting providers • SMS and telecommunications providers • Security providers • Business service providers • Professional advisors • Contractors or vendors providing services on our behalf • Government authorities where legally required • Courts or law-enforcement authorities where required or permitted by law • Successor entities in connection with a merger, acquisition, restructuring, financing, or sale of business assets We require appropriate confidentiality and security protections from service providers where applicable. Nova Crest RCM does not sell personal information for monetary consideration.
9. Data Security Nova Crest RCM maintains reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, disclosure, alteration, or destruction. Security measures may include: • Access controls • Role-based permissions • Authentication procedures • Confidentiality requirements • Employee privacy and security training • Technical security safeguards • Vendor controls • Security monitoring • Incident-response procedures • Physical and organizational safeguards Although we take reasonable measures to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention We retain information for as long as reasonably necessary to provide our services, maintain business records, fulfill contractual obligations, comply with legal and regulatory requirements, resolve disputes, enforce agreements, and protect our legitimate business interests. Information processed on behalf of healthcare clients may be retained, returned, or destroyed in accordance with applicable client agreements, BAAs, and legal requirements.
11. Cookies and Website Technologies Our website may use cookies and similar technologies to provide website functionality, maintain website security, understand website usage, improve website performance, analyze website traffic, and remember certain preferences. You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.
12. Third-Party Websites Our website may contain links to third-party websites, applications, or services. Nova Crest RCM LLC is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of third-party websites before providing them with personal information.
13. Privacy Rights Depending on applicable law and your location, you may have certain rights regarding your personal information, including rights to request access, correction, deletion where legally applicable, information about processing, restriction or objection to certain processing, a copy of certain information, and withdrawal of consent where processing is based on consent. Certain information may be subject to legal, contractual, security, or regulatory exceptions. Requests relating to PHI maintained by one of our healthcare clients may need to be directed to the applicable healthcare provider.
14. U.S. State Privacy Laws Certain U.S. states provide residents with additional privacy rights. Where applicable, Nova Crest RCM will comply with applicable state privacy requirements. The rights available to an individual may depend on applicable law, the individual's location, and the type of information involved.
15. International Data Processing Nova Crest RCM may use personnel, contractors, technology providers, or other service providers located outside the jurisdiction where information was originally collected. Where applicable, we take reasonable steps to maintain appropriate contractual, technical, and organizational safeguards for information processed across jurisdictions.
16. Business Associate Relationships When Nova Crest RCM processes PHI on behalf of a covered entity or another Business Associate, the applicable BAA and HIPAA requirements govern the processing of PHI to the extent required by law. This Privacy Policy does not replace or modify any BAA or contractual agreement between Nova Crest RCM and a healthcare client.
17. Security Incidents and Breaches Nova Crest RCM maintains procedures designed to identify, investigate, contain, and respond to suspected security incidents involving information. Where required by applicable law or contractual obligations, Nova Crest RCM will provide appropriate notifications concerning a breach or unauthorized disclosure of information. For PHI processed as a Business Associate, applicable breach notification procedures will be followed in accordance with HIPAA requirements and the applicable BAA.
18. Children's Privacy Our website and services are intended primarily for businesses, healthcare professionals, organizations, and adults. We do not knowingly collect personal information from children through our website for purposes unrelated to providing our services.
19. Changes to This Privacy Policy Nova Crest RCM may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements. When changes are made, we will update the "Last Updated" date. We encourage you to periodically review this Privacy Policy.
SMS Terms & Conditions
1. SMS Program Nova Crest RCM may send SMS/text messages to individuals who have expressly opted in to receive communications from us. Messages may relate to: • Business inquiries • Consultation scheduling • Consultation reminders • Client communications • Service-related updates • Administrative notifications • Account-related communications • Other communications related to your relationship with Nova Crest RCM
2. Consent By providing your mobile telephone number and affirmatively selecting the SMS consent checkbox, you authorize Nova Crest RCM LLC to send SMS/text messages to the number provided. SMS consent is voluntary. Consent to receive SMS messages is not a condition of purchasing goods or services. SMS consent is separate from consent to receive email communications or telephone calls.
3. Message Frequency Message frequency may vary. The number of messages you receive will depend on your interactions and relationship with Nova Crest RCM LLC.
4. Message and Data Rates Message and data rates may apply. Your mobile carrier may charge fees for SMS messages or data usage. Nova Crest RCM LLC is not responsible for carrier charges.
5. How to Opt Out You may stop receiving SMS messages at any time by replying STOP. After you send STOP, you will receive no further SMS messages from the applicable messaging program, except where permitted or required for purposes such as confirming your opt-out.
6. Help For assistance, reply HELP. You may also contact Nova Crest RCM LLC using the contact information provided on our website.
7. Mobile Information Privacy Nova Crest RCM LLC does not sell, rent, or share your mobile telephone number or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes. Mobile information may be shared with service providers solely when necessary to operate our SMS program, communications systems, technology infrastructure, or related services.
8. No Emergency Service The Nova Crest RCM SMS program is not intended for emergency communications or emergency medical services. Do not use our SMS program to report a medical emergency.
9. Healthcare and Patient Information Nova Crest RCM provides healthcare RCM and practice-management services. The SMS program described in these Terms is intended primarily for business, administrative, client, and service-related communications. Do not submit or request detailed patient medical information, PHI, diagnoses, treatment information, insurance information, or other sensitive patient information through ordinary SMS messaging unless Nova Crest RCM has specifically provided an approved secure communication method for that purpose.
10. Third-Party Messaging Providers Nova Crest RCM may use third-party telecommunications, messaging, technology, hosting, or service providers to deliver SMS messages. Such providers may process information as necessary to provide messaging services and are expected to maintain appropriate security and confidentiality protections.
11. Changes to the SMS Program Nova Crest RCM may modify, suspend, or discontinue the SMS program when reasonably necessary. We may also update these SMS Terms from time to time.
